Customer experience training

Creating an exceptional customer experience is a major priority for businesses today. Help your staff learn how a positive customer experience builds long-term customer loyalty.

Best Foot Forward: Rethink and Re-Energize Your Customer Experience

What’s the difference between customer service and the customer experience – and who is responsible for it? Attendance at this fun and interactive workshop can help take your customers’ experience to a higher level, ensuring they become repeat customers – and ultimately advocates of your business.

Who should attend?

All associates

Learning objectives:

  • The 3 key principles of great customer service
  • How to deal with difficult customers
  • Steps for earning referrals
  • How to deliver bad news

Approx. length:

Classroom – 90 minutes
Virtual – 60 minutes

Interested in this training opportunity?

Get in touch with your MGIC representative or complete our specialized training kickstarter form to get the ball rolling.

Back to specialized training home page

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