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Specialized training team

MGIC’s team of expert trainers offers in-person and virtual classroom sessions and national webinar courses tailored specifically for mortgage industry professionals.

Meet our trainers

As a valued customer, you can take advantage of one of our most powerful resources: expert trainers who help build your team’s skillsets and grow your business. Get to know the pros delivering essential industry knowledge in the areas of technical training, communication skills and customer experience. To leverage the power of this training, contact your MGIC account representative.

hali plachecki

Senior Customer Trainer

Hali Plachecki

Hali’s 35-plus years’ experience in mortgage operations as a processor, processing manager, underwriter, and underwriting manager makes her a knowledgeable and insightful presenter. Hali joined MGIC in 2011 and moved to the training team in 2016. She enjoys interacting closely with our customers to help them leverage MGIC’s exclusive training opportunities to build stronger and more effective teams.

Hali is passionate about bringing understanding and simplicity to even the most technical aspects of training in the mortgage industry. She is on a mission to bring clarity and the “why” behind our learning, retention and application of the trainings that she delivers. In addition to essential technical training topics, Hali excels at soft skills development training, including communication skills, team building and customer service.

jeff platfoot

Director of Regional Training

Jeff Platfoot

Leading MGIC’s training team for over 20 years, Jeff Platfoot has over 35 years of experience in the mortgage industry, including in positions in sales/origination, underwriting and underwriting management. Much of his focus today is on delivering MGIC’s best-in-class specialized training curriculum, teaching the key skills, techniques and best practices needed to build your team’s confidence within essential areas of industry knowledge.

Jeff is passionate about helping mortgage professionals to compete in today’s fast-paced lending environment. He loves to help customers develop a depth of understanding on a wide range of topics, including origination, loan products, industry updates and processing.

Sandra Sweeney

Senior Customer Trainer and Training Program Designer

Sandra Sweeney

With over 35 years of experience, Sandra Sweeney is a mortgage industry veteran. She has a deep understanding of and appreciation for the various roles in the industry after having worked in operations, loan origination, underwriting, and management.

Now a senior customer trainer and program designer, she facilitates many of MGIC's national webinar courses. Sandra’s live and on-demand webinars focus on critical industry subjects such as the fundamentals of the mortgage process, how MI works, topics involving self-employed borrowers, how to review an appraisal, and more.

You can see Sandra in action throughout MGIC’s on-demand video series called Magic Minutes. These 15-minute tutorials help mortgage industry pros expand their knowledge on important topics like evaluating and calculating borrowers’ income.

“MGIC’s webinars are always timely topics. They are fast-paced but still cover the material. The presenters are educated and well-versed on the topics ... I am constantly referring staff to take their webinars.”
Gary, Senior Management
Register for one of our webinars today!
View our training calendar
“MGIC has really great training videos. It really helps with onboarding new employees. The speakers are always great, very engaging and easy to understand.”
Allison, Processor
Register for one of our webinars today!
View our training calendar