Sandra is a mortgage industry veteran with over 35 years of experience. Her varied roles in operations, loan origination, underwriting and management give her a deep understanding and appreciation for many roles present in the industry. Sandra rejoined MGIC in 2013 as an underwriter and recently transitioned to a full-time customer trainer and training program developer. She currently facilitates many of the MGIC national webinar courses. Sandra and her family reside by the water on Smith Mountain Lake, Virginia. In her free time, she enjoys boating, swimming and hiking.

Lucy joined MGIC's underwriting team in 2016 and has over 20 years' experience in the financial services industry. She presents Evaluating Borrower Assets on our national webinar platform. The training is designed to help processors, underwriters and loan officers gain a better understanding of how critical a thorough evaluation of borrower assets is when making an informed underwriting decision.

An animal lover, Lucy and her spouse enjoy long walks and playtime with their 3 dogs. They also volunteer to foster pets who are in between homes.  

Leading MGIC’s training team for over 20 years, Jeff Platfoot has over 35 years of experience in the mortgage industry, including in positions in sales/origination, underwriting and underwriting management. Much of his focus today is on delivering MGIC’s best-in-class specialized training curriculum, teaching the key skills, techniques and best practices needed to build your team’s confidence within essential areas of industry knowledge.

Jeff is passionate about helping mortgage professionals to compete in today’s fast-paced lending environment. He loves to help customers develop a depth of understanding on a wide range of topics, including origination, loan products, industry updates and processing.