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Loan servicing request and submission options

Several loan servicing request and submission options are available for your convenience. Our secure loan servicing website, MGIC/Link Servicing, is generally our preferred submission method. You may also refer to the following submission guidelines for more detailed information pertaining to specific servicing tasks.

Activation, MI

Submission Options

  • Monthly plan (no premium is required at closing)
    • Loan Center – Use the Manage Existing Loans tab
    • MGIC/Link Servicing – Select Activate Coverage in the main menu
    • Fax completed MGIC Activation Notice* to 1-800-711-6442
    • Mail completed MGIC Activation Notice* to MGIC, P.O. Box 488, Milwaukee, WI 53201-0488
  • Single, Annual or Split plans
    • MGIC/Link Servicing – Select Activate Coverage in the main menu. Note that the premium due must be remitted to MGIC, P.O. Box 488, Milwaukee, WI 53201-0488 to complete the activation process
    • Mail completed MGIC Activation Notice*, along with premium due, to MGIC, P.O. Box 488, Milwaukee, WI 53201-0488
  • Electronic activations
    • Use a loan boarding transaction direct from your servicing system to activate coverage. Contact customer_service@mgic.com or 1-800-424-6442 for more information.
  • Batch activations

Guide Reference

1.01.05 (Underwriting Guide)

* The Activation Notice is the last page of the Commitment/Certificate document.

Appeals of Rescission, Cancellation, Denial, or Reduction in Insurance Benefit

Submission Options

Time Frame

Submit documentation no later than 90 days after the date of the Explanation of Benefits (EOB) Rescission Notice, Denial Notice, or Company Cancellation Notice

Guide Reference

15

Billing Inquiries

Submission Options

Guide Reference

1

Cancellations, MI

Submission Options

  • MGIC/Link Servicing: Select Cancel Coverage
  • Submit a Request for Cancellation of Insurance form via:
    • Secure File Transfer (SFT): (18.02) Select Cancellations
    • Send a secure email to cancel_requests@mgic.com
    • Fax 1-888-818-0241

Guide Reference

2.01

Claim Documents, Initial

Submission Options

  • MGIC/Link Servicing: Select Upload Claim Documents
  • Secure File Transfer (SFT): Select Claims Documents
  • Send a secure email to claims_documents@mgic.com

Guide Reference

12.03

Claim Documents, Supplemental

Submission Options

Guide Reference

12.07

Claim Filing, Initial

Submission Options

  • Electronic Data Interface (EDI) X-12
  • MGIC/Link Servicing: Select File a Claim
  • Submit Claim form via:
    • Secure File Transfer (SFT): Select Claims Query
    • Send a secure email to claimsquery@mgic.com
    • Fax to 1-800-353-8781

Time Frame

File a Claim within 60 days of the earlier of:

  • Acquisition of Borrower's Title
  • Completion of a Property Sale

In states where a redemption period exists, you have the option to file the Claim anytime after the foreclosure sale date, but no later than 60 days after the expiration of the redemption period.

For Pool Coverage, file within 60 days after completion of the sale of the property.

Guide Reference

12.02

Claim Filing, Supplemental

Submission Options

  • MGIC/Link Servicing: Select File a Claim
  • Submit Claim form via:

Time Frame

To receive consideration of payment, submit the supplemental Claim and supporting documentation within 90 days of the initial Claim being paid.

Guide Reference

12.07

Claim Status/Explanation of Benefits

Submission Options

  • MGIC/Link Servicing: Select Policy Inquiries

Guide Reference

18.01

Loan Modifications

Submission Options

  • MGIC/Link Servicing: Select Loan Modification or MI Loan Activity Report
  • Submit a Notice of Loan Modification form (for an individual loan) or Loan Modification Submission spreadsheet (for multiple loans) via:

Guide Reference

9.03

Loan Number Changes

Submission Options

  • MGIC/Link Servicing: Select Change Loan Numbers
  • Secure File Transfer (SFT): Select Portfolio Audits, then Servicing Transfers, Loan Number Update
  • Send a secure email to policy_info@mgic.com

Time Frame

Notify MGIC of loan number changes as they occur

Guide Reference

4

Loan Workouts - Deed in Lieu (Nondelegated)

Submission Options

  • MGIC/Link Servicing: Select Deed in Lieu
  • Secure File Transfer (SFT): Select Claims Query
  • Send a secure email to claimsquery@mgic.com

Time Frame

Submit Nondelegated Loan Workouts to MGIC for prior approval

Guide Reference

10.05

Loan Workouts - Foreclosure Postponement, Forbearance & Repayment Plan (Nondelegated)

Submission Options

  • MGIC/Link Servicing: Select Other Workout Types
  • Secure File Transfer (SFT): Select Claims Query
  • Send a secure email to claimsquery@mgic.com

Time Frame

Submit Nondelegated Loan Workouts to MGIC for prior approval

Guide Reference

10.02, 10.03, 10.04

Loan Workouts - Short Sale (Nondelegated)

Submission Options

  • MGIC/Link Servicing: Select Short Sale
  • Secure File Transfer (SFT): Select Claims Query
  • Send a secure email to claimsquery@mgic.com

Time Frame

Submit Nondelegated Loan Workouts to MGIC for prior approval

Guide Reference

10.05

Monthly Default Reports

Submission Options

  • Automated Default Reporting (ADR)
  • MGIC/Link Servicing: Select File/Update a Default
  • Secure File Transfer (SFT): Select Claims Query
  • Send a secure email to claimsquery@mgic.com
  • Fax documents to 1-800-353-8781

Time Frame

Report the status of each loan in default no later than the 25th day of the month and continue until a claim is submitted or no payment is 30 days or more delinquent

Guide Reference

8.02

Notice of Assumption

Submission Options

Time Frame

MGIC will review and respond to all assumption requests within 10 business days

Guide Reference

6

Notice of Default

Submission Options

  • MGIC/Link Servicing: Select File/Update a Default
  • Submit a Notice of Default (NOD) form via:
    • Automated Default Reporting (ADR)
    • Secure File Transfer (SFT): Select Claims Query
    • Send a secure email to claimsquery@mgic.com
    • Fax documents to 1-800-353-8781

Time Frame

File a Notice of Default no later than the 25th day of the month in which the second consecutive missed payment remains unpaid

Guide Reference

8.02

Partial Releases

Submission Options

Time Frame

MGIC will review and respond to all partial release requests within 10 business days

Guide Reference

7

Premium Payment Inquiries, MI

Submission Options

Premium Payment Options (Wire, ACH Information)

Submission Options

Guide Reference

1.06

Promissory Notes Payable to MGIC

Submission Options

  • Send to: Shellpoint Mortgage Servicing, 55 Beattie Place, Suite 100, MS #003, Greenville, SC 29601

Guide Reference

10.05 – Promissory Notes Guidelines

Reinstatements

Submission Options

Guide Reference

3.01

REO Acquisition Documentation

Submission Options

Time Frame

MGIC will notify you of the decision and the need to submit documentation

Guide Reference

13.02

REO Property Offer Approval

Submission Options

Time Frame

MGIC will provide a response within 10 business days of receiving your request

Guide Reference

13.03

Servicing Report

Submission Options

  • Submit a servicing report via:
    • MGIC/Link Servicing: Select Servicing Report
    • Secure File Transfer (SFT): Select Servicing Report
    • Send secure email to servicingreport@mgic.com

For other submission options, contact us at servicingreport@mgic.com or 1-800-424-6442

Time Frame

Submit the monthly Servicing Report on or before the 25th day of the month for the prior month's activity

Note: Master Policy #71-43342 covering insurance applications dated on or after 10/1/14, requires servicers to submit this report for all your MGIC-insured loans (both current and in default). If you choose, you can submit this information for your entire MGIC-insured portfolio

Guide Reference

8.01

Servicing Transfers

Submission Options

  • MGIC/Link Servicing: Select Transfer Servicing
  • Submit a Notice of Change of Servicer form via:
    • Secure File Transfer (SFT): Select Portfolio Audits, then Servicing Transfers and Loan Number Update
    • Send secure email to policy_info@mgic.com

Time Frame

Notify MGIC within 60 days of acquiring servicing rights for a loan

Guide Reference

5